Account Deletion Policy

This policy explains how account deletion will work once ODENVO user accounts exist. This marketing website does not create accounts today; when you register for ODENVO services such as Practice, Marketplace, Careers or Education, this policy will apply to those accounts.

We are publishing it now so the commitment is clear before anyone signs up.

You will be able to delete your account from within the product's account settings, or by writing to support@odenvo.com from your registered email address. We may ask you to verify your identity so that we delete the right account and only for the right person.

Clinic administrators will be able to remove users from a clinic; individual users will be able to delete their own personal accounts. Deleting a clinic's ODENVO Practice account is a clinic-level decision made by the clinic's administrator.

On deletion we remove or anonymise your personal information, profiles and content associated with the account. Deletion is processed within 30 days of a verified request and completes across our systems, including backups, within our normal backup cycle described in our Data Retention & Deletion Policy.

Some information is retained where law requires it — for example transaction and billing records for tax and accounting periods, records needed for an active dispute, or verification records we must keep under applicable rules. Where we retain anything, we keep only what is necessary and tell you what and why on request.

Where your content is interwoven with other users' activity — for example a review of a dental business or a message thread — removing it entirely could distort records others rely on. In such cases we remove your identifying details and retain the minimum needed for context, or remove the content outright where that is not workable.

Deleting a clinic's account ends ODENVO's processing of its records. Before deletion, the clinic can export its data in a usable format. After the deletion process and backup cycle complete, clinic data is deleted from our systems.

Deletion requests and questions can be sent to support@odenvo.com. See also our Data Retention & Deletion Policy and Grievance Redressal Policy.