Data Retention & Deletion Policy

We keep personal information only as long as we need it for the purpose it was collected, or as long as law requires us to keep it. After that, we delete it or anonymise it so it no longer identifies you. This policy explains the retention periods that apply today and the principles that will apply as ODENVO services launch.

Contact form enquiries are kept for up to 24 months after our last contact with you, then deleted or anonymised, unless we need to keep them longer to resolve a dispute or meet a legal obligation.

Early-access email registrations are kept until ODENVO registration opens and your notification has been sent, or until you ask us to remove you — whichever comes first.

Account information is kept while your account is active and for a reasonable period afterwards to handle closing tasks, then deleted or anonymised. Transaction and billing records are kept for the period tax and accounting law requires, even after an account is closed.

Clinic data in ODENVO Practice, including patient records, is controlled by the clinic: clinics choose their retention within the platform, and ODENVO retains clinic data only while the clinic's subscription is active or as needed for lawful purposes, after which it is deleted or returned to the clinic in a usable format.

Where backups exist, deleted information may persist in them until the backup cycle completes, after which it is deleted on our normal rotation and not restored into live systems. This is standard industry practice, and we will state the cycle length in service documentation when services launch.

You can ask us to delete the personal information we hold about you at any time by writing to support@odenvo.com. We will action verified requests promptly, subject to legal holds and the backup cycle described above. See also our Account Deletion Policy for full-account deletion once accounts exist.

Where law, a court order or an active dispute requires us to retain specific information, we retain only what is necessary, for as long as necessary, and we will tell you if this affects your request unless we are legally barred from doing so.

Retention questions can be sent to support@odenvo.com. See also our Data Protection Policy and Data Security Policy.